Creative leadership at United Airlines for nearly 20 years

Designing with purpose, empathy, and collaboration to elevate United Airlines' brand and business outcomes

Guided United Airlines through a transformative design journey, shaping iconic brand experiences such as the United Polaris Business Class, United Signature Service, and special partnership liveries like March of Dimes. From logo development to united.com content page systems, my leadership drove brand cohesion and elevated the customer experience.

  • United Polaris brand development

    Spearheaded the creative development of the groundbreaking United Polaris brand, overseeing every aspect from naming and logo design to crafting a cohesive color strategy, distinctive brand patterns, and captivating photography.

  • United Signature Service photo shoot

    Refresh of United Signature Service's photo library, capturing high-quality images that elevated brand awareness and showcased the personalized experience of the premium concierge service.

  • March of Dimes partnership livery

    Led the creation of a special livery commemorating United's partnership with the March of Dimes, symbolizing a decade of support for healthy pregnancies and babies.

  • Logo development

    Creative development of external and internal facing logos and brand identities, ensuring alignment with the larger company brand while meeting specific business objectives.

  • Boarding video

    Branded boarding video project transformed seatback screens into engaging platforms for brand reinforcement and passenger entertainment, featuring a curated mix of travel highlights, United facts, and feel-good events.

  • united.com content page design system

    Comprehensive redesign of united.com's content pages, integrating flight choices, layouts, and navigation elements into a cohesive design system.

  • Mileage Plus membership cards and tags

    Directed the creation of the Mileage Plus membership cards and luggage tags, infusing them with a premium feel and distinct brand elements, ultimately enhancing the member experience and reinforcing brand identity.

  • Branded cocktail napkin

    A unique design opportunity: leveraging airplane napkins to showcase our brand and highlight favorite destinations.